Refund and Cancellation

i. The Merchant shall bear the risk of Chargebacks initiated in respect of Customers/Users. If a Chargeback is initiated, Nirogi Life will deduct from the Merchant Account the amount of the Chargeback plus the applicable Chargeback Handling Fee. The Merchant will provide such information and assistance as is reasonably requested by Nirogi Life to process, administer, challenge or dispute Chargebacks. If the Chargeback is successfully challenged by submitted relevant documents and reversed, Nirogi Life shall credit the Merchant the amount of such reversal and if Merchant is unable to defend the Chargeback then Nirogi Life shall deduct the amount from Merchant’s account and shall credit in the User’s account.

ii. Merchant hereby acknowledges that Issuing Bank/ payment Gateway service provider reserves the right to either accept or reject the chargeback of the Customer.

iii. In case of cancellation of transactions by the, refund process shall be as follows:

• The Merchant shall give intimation to Nirogi Life regarding details of transactions cancelled by the customers either by electronic mail or by letter.
• Nirogi Life shall not be liable for the calculation of cancellation charges which may be based on factors like terms & conditions of the Merchant selling the goods/services, the time of cancellation and the status of the transactions and shall accept the refund sent by the Nirogi Life as final in this regard. The Merchant shall provide the details and Nirogi Life will credit the amount of refund due to the customers.
• Nirogi Life shall reverse the debit entries in case of refund transaction from Payment Gateway Service Provider and shall in turn debit the Merchant with the amount of cancellation money as given by Nirogi Life and crediting the same to Customer.
• In case of fraudulent online purchase transaction done by Customer then it shall be resolved by Customer and the Merchant at the exclusion of Nirogi Life. The Merchant shall immediately inform the Nirogi Life.